Customs Disclaimer

Last Updated: May 6, 2025

IMPORTANT: Please read this disclaimer carefully. By using Customatic, you acknowledge and accept the limitations of liability set forth herein.

1. Software-Only Platform

Customatic is a technology company and does not hold customs broker licenses in any jurisdiction. The Platform is a software automation tool intended for use by licensed customs brokers, importers, exporters, and other qualified trade professionals.

2. Advisory HS Code Classification Only

HS code classifications suggested by the Platform are advisory and informational only. They are generated through algorithmic analysis and may not reflect current tariff schedules, binding rulings, or jurisdiction-specific exceptions. You must independently verify all HS codes before including them in customs declarations.

3. User Sole Responsibility

You are solely and exclusively responsible for the accuracy, completeness, and truthfulness of all customs declarations, documents, and submissions prepared using the Platform. You must verify all information before submission to customs authorities.

4. No Guarantee of Customs Clearance

Customatic does not guarantee that any customs declaration will be accepted, that any shipment will be cleared without delay, or that calculated duties will match amounts assessed by customs authorities. Customs authorities retain sole discretion over acceptance, examination, and valuation.

5. Limitation of Liability

To the maximum extent permitted by law, Customatic shall not be liable for any customs penalties, fines, seizures, additional duties, delays in clearance, or any losses arising from inaccurate or incomplete declarations prepared using the Platform.

6. Export Control Compliance

You represent and warrant that you are not a sanctioned person or entity, that you do not conduct business with sanctioned parties, and that your use of the Platform does not violate any applicable export control or sanctions laws.

7. Professional Consultation Recommended

We strongly recommend consulting with a licensed customs broker or qualified trade professional before using the Platform for actual customs declarations, especially for complex products, new jurisdictions, or high-value shipments.

8. Contact

For questions about this disclaimer, contact us at [email protected].